Faq

What products does AinuSpark sell?

AinuSpark specializes in high-performance gaming and productivity peripherals, including mice, keyboards, and headphones. Our products are designed for both casual users and professional enthusiasts.

Are your products compatible with all devices?

Most of our mice, keyboards, and headphones are compatible with Windows, macOS, and Linux systems. For specific compatibility details, please refer to the product description on each item's page.

How can I place an order?

Simply browse our product catalog, add items to your cart, and proceed to checkout. You will be guided through the payment and shipping information steps. No account registration is required.

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and select local payment options depending on your region. All transactions are securely processed.

Can I modify or cancel my order after placing it?

Orders are processed quickly. If you need to make changes, please contact us immediately at [email protected]. We will do our best to accommodate your request if the order has not yet been shipped.

What are your shipping options and costs?

We offer standard and expedited shipping. Shipping costs are calculated at checkout based on your location and the weight of your order. Free standard shipping is available for orders over $50.

How long does delivery take?

Standard shipping typically takes 5–10 business days within the US and 10–20 business days internationally. Expedited shipping options are available for faster delivery.

Do you ship internationally?

Yes, we ship to most countries worldwide. International orders may be subject to customs duties and taxes, which are the responsibility of the buyer.

What is your return policy?

We offer a 30-day return policy from the date of delivery. Items must be unused, in original packaging, and in resalable condition. To initiate a return, please email [email protected] with your order number and reason for return.

Do your products come with a warranty?

All AinuSpark products are covered by a 1-year limited warranty against manufacturing defects. This does not cover damage from misuse, accidents, or normal wear and tear.

How do I claim a warranty?

If you believe your product is defective, please contact us at [email protected] with your order number and a description of the issue. We will guide you through the process.

Where can I find product manuals or drivers?

Product manuals and software drivers are available for download on each product's page. If you cannot find what you need, email [email protected] for assistance.

My product is not working properly. What should I do?

First, check the troubleshooting section in the product manual. If the issue persists, please contact our support team at [email protected] with details about the problem and your order number.

For any other questions or concerns, please reach out to us via email at [email protected]. We aim to respond within 24 hours on business days.