Shipping policy
At AinuSpark, we are committed to providing a reliable and transparent shipping experience for all orders of Mice, Keyboards, and Headphones. Please review our logistics policy below to understand how your purchases are processed and delivered.
Shipping Method
We offer a single, standard shipping option for all orders. This method ensures your items are delivered safely and efficiently to your specified address. No expedited or express services are available at this time.
Processing Time
Orders are typically processed within 1–3 business days after payment confirmation. During peak periods or promotional events, processing may take slightly longer. You will receive an email notification with tracking information once your order has been shipped.
Delivery Time
Standard shipping delivery times vary depending on your location. Estimated delivery windows are as follows:
- Domestic orders: 5–10 business days
- International orders: 10–20 business days
Please note that these are estimates and not guaranteed. Customs processing, weather conditions, or other unforeseen delays may affect delivery times.
Shipping Costs
Shipping fees are calculated based on the total weight of your order and the destination address. The exact cost will be displayed at checkout before you complete your purchase. There are no free shipping thresholds or promotions available.
Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor the progress of your delivery through the carrier’s website. If you do not receive tracking information within 5 business days of placing your order, please contact us at [email protected].
Delivery Address
Please ensure your shipping address is accurate and complete at the time of purchase. AinuSpark is not responsible for delays or losses caused by incorrect or incomplete addresses provided by the customer. If you need to update your address after placing an order, email us immediately at [email protected] and we will do our best to accommodate the change before shipment.
Lost or Damaged Items
If your package is lost in transit or arrives damaged, please contact our support team within 7 days of the expected delivery date at [email protected]. We will work with the carrier to resolve the issue and, if necessary, arrange a replacement or refund. Proof of damage (e.g., photos) may be required.
Customs and Duties
For international orders, any customs fees, import duties, or taxes imposed by the destination country are the responsibility of the customer. AinuSpark is not liable for delays caused by customs clearance processes.
Contact Us
If you have any questions about our shipping policy or need assistance with your order, please reach out to us via email at [email protected]. We are here to help.
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Your trusted destination for premium computer peripherals. We deliver quality mice, keyboards, and headphones that enhance productivity and elevate your gaming experience.
