Tracking order

Thank you for choosing AinuSpark for your Mouse, Keyboard, or Headphones purchase. We understand that knowing where your package is at all times is important to you. Below is a detailed guide on how to track your order from the moment it leaves our warehouse until it arrives at your doorstep.

Order Processing & Shipping Confirmation

Once your order is placed and payment is confirmed, our team begins processing it within 1–2 business days. After your items are packed and handed over to the carrier, you will receive an automated email at the address you provided during checkout. This email will contain your tracking number and a link to the carrier’s official tracking page. Please check your inbox (and spam/junk folder) for an email from [email protected].

How to Track Your Order

Since we do not offer a user account center, all tracking information is delivered directly via email. Follow these simple steps:

Locate your tracking number in the shipping confirmation email from AinuSpark.
Visit a reliable third-party tracking website such as 17Track.
Enter your tracking number into the search bar on the website and click the "Track" button.
View real-time updates including the current location, estimated delivery date, and any status changes (e.g., "In Transit," "Out for Delivery," "Delivered").

Recommended Third-Party Tracking Tool: 17Track

17Track is a free, globally trusted tracking platform that supports over 700 carriers worldwide. It is especially useful for international shipments and provides detailed, easy-to-read tracking information.

How to use 17Track:

Go to https://www.17track.net .
Paste your tracking number into the input field on the homepage.
Click the "Track" button. The system will automatically detect the carrier and display the latest status.
You can also download the 17Track mobile app (available for iOS and Android) to receive push notifications for any updates.

Other reliable alternatives include PackageRadar and AfterShip, which offer similar functionality.

What to Do If You Haven’t Received Your Tracking Number

If more than 3 business days have passed since your order was placed and you have not received a shipping confirmation email, please contact our support team at [email protected]. Include your order number (found in your order confirmation email) and we will investigate promptly.

Delivery Issues & Delays

While most orders arrive within the estimated timeframe, occasional delays may occur due to customs processing, weather conditions, or carrier backlogs. If your tracking status has not updated for more than 7 days, or if the estimated delivery date has passed, please reach out to us at [email protected] with your tracking number. We will work with the carrier to resolve the issue as quickly as possible.

Important Notes

Tracking information is typically available within 24–48 hours after the carrier receives your package.
For international orders, tracking may show fewer updates once the package leaves the origin country. This is normal.
If your package is marked as "Delivered" but you have not received it, please check with neighbors, building management, or your local post office. If still missing, contact us at [email protected] for assistance.

We hope this guide helps you stay informed every step of the way. Thank you for shopping at AinuSpark!